ANALYSIS OF DIFFERENT ATM INTERFACES IN PAKISTAN TO MINIMIZE COGNITIVE BURDEN FOR INTERACTION

Abstract

Now a day every bank in Pakistan has facility of Automated Teller Machine (ATM throughout country. But many people, especially layman are still reluctant to use it, because of its complex layout. ATM of every bank has its own layouts which also confuse users. In this paper, we’ll try to find problems and flaws in current layouts of ATMs (Automated Teller Machines) by comparing current layouts with HCI rules for Pakistani ATMs. Our conclusion will not base on our assumptions only,but we’ll also conduct surveys to get opinion of people (users). This paper elaborates the need of better solution in ATM structure and also enlightens the nature of people using the ATM machines.